Last Updated: 06/12/2025

Refund Policy

This Refund Policy describes the terms and conditions under which refunds will be provided for services offered by Promfly. Please review the information below to understand how we handle refund requests.

By using our services, you agree to the terms outlined in this refund policy.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

The service provided was not as described or did not meet the agreed-upon specifications.
You have not received a satisfactory response or resolution within 14 days of contacting customer support.

Refund Process

If you meet the eligibility criteria, you can request a refund by following these steps:

Contact our support team at info@promfly.com.
Provide your order details and a description of why you're requesting a refund.
Our team will review your request and process the refund if it meets the eligibility requirements.

Non-Refundable Services

The following services are not eligible for a refund:

Custom services that have already been delivered as per the agreed-upon terms.

Processing Time

Refund requests will typically be processed within 7 business days of receipt. The refund will be issued using the same payment method used for the original purchase.

Contact Us

If you have any questions about our Refund Policy or need assistance with your refund request, please contact us at: